October 10, 2019

Trupanion Pet Insurance Update: Good Luck Cancelling this Worthless Pet Insurance

Blog Post Flashback:  I originally posted this entry in April 2016, about Trupanion Pet Insurance and its jaw grinding hassel when you attempt to cancel your pet's Trupanion Insurance.

This Trupanion entry has been one of the most visited entries on my blog.  Unfortunately, from complaints that pop up on current internet searches, Trupanions' abusive denial of claims and cancellation request hassels continue to this day.  Here's what I had to say in April 2016 about my mind numbing experience with Trupanion.  Feel free to comment if you have Trupanion experiences and complaints you'd like to share.

~ Originally posted April 23, 2016 ~

Trupanion Pet Insurance Complaints.

Trupanion Pet Insurance:  Only Hassels When You Try To Cancel Your Policy.


I recently posted about my extremely negative experience with Trupanion Pet Insurance.  Namely, that Trupanion trumps up bogus reasons to deny valid claims, based on my experiences and those of many other current and former policyholders.  I advised readers not to waste their money on this worthless pet insurance.

Trupanion won't pay valid claims, but they will gladly take your premium money each month.


But wait, there's more!

I initiated cancellation of my Trupanion Pet Insurance on April 12 with a phone call to their 24 hour customer service number.  The customer service person I spoke with stated she did not have authority to cancel the policy.  I checked my policy, which stated coverage could be cancelled by written notification via email, fax, or postal mail.  Over the course of the next 8 days, I submitted 4 separate requests in writing (3 via email and 1 via fax).

Trupanion is very good at silence
when it comes 
to responding to
cancellation requests.


Or should I say, failing to respond.
And Trupanion's response?  You know, Trupanion, the pet insurance company who responds via email within a couple hours of filing a claim to tell you they have denied the claim?


Silence.  As in silence like crickets chirping.

My 4th and final request stated that I would (1) dispute any future premium charges with American Express, and (2) file a complaint with the California Department of Insurance the following week if I did not receive immediate notice of cancellation and unearned premium refunded.  I finally got a response on April 21, a phone call from Trupanion's customer service department telling me they needed to verify all of my information before processing the cancellation.

Yep, that's right.  Yet another hassle from good ol' Trupanion Pet Insurance.

Well, the company picked the wrong person to mess with.  I promptly informed the caller that the company had all of my information, I did not need to verify it in order to cancel the policy, and that they were once again failing to honor the terms of their policy.  I told her to provide confirmation of cancellation that day, or I would file a complaint the following day with the California Department of Insurance.

And then I hung up the phone.  About 2 hours later I received an email from Trupanion confirming cancellation of the policy.  Now let's see how long it takes for my unearned premium to be refunded.

How many other policyholders have gotten bamboozled by Trupanion?

What bothers me is that while I knew what to do with Trupanion's mess - As of January 2016, I've worked in the insurance industry for 28 years, including working as an Expert Witness for arbitration and litigation insurance disputes - I realize that Trupanion's typical policyholder is not an insurance expert.  How many Trupanion policyholders ... good people trying to do the best for their companion pets ... get the same denied claims that I received, and get the same run around attempting to cancel a policy?  How many people simply continue to pay monthly premiums thinking they have a value medical insurance policy for their pet, when the coverage has been proven to be worthless ... annual premium increases, denial of valid claims, money down the train into Trupanion's pockets ... for so many people?

Insurance consumers deserve much better than what Trupanion provides.  Perhaps a future Insurance Department Market Conduct Examination will help provide more publicity about Trupanion's deceptive pet insurance practices.

In the meantime, don't waste your money on Trupanion's worthless pet insurance coverage.

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About Mary Rae Fouts, EA


Mary Rae Fouts, EA provides Tax Services, Insurance Consulting Services, Annuity Consulting Services, and Expert Witness Services to clients who typically have technical or complex concerns.  For more information visit FoutsFinancialGroup.com.

Mary Rae Fouts

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